TERMS AND CONDITIONS:
Massage bookings, treatments and vouchers.
Full payment is required on all online bookings. Please note if booking a promotion or a discounted rate, no refund can be given and further discounts or offers cannot be applied.
No refund will be given for early departure unless caused by significant acts of negligence on the part of the Company or its employees.
Pre-booked additional treatments will be charged at the rate current on the date of booking. Date of arrival on the pre-booking form at the Company's premises will be the accepted date.
Cancellations and alterations
All cancellations and alterations must be made by text or email.
The Company will apply the following charges per person for cancellations:
• Cancellation within 24 hours: Full payment.
• Non arrival without notice: Full payment.
Please ensure that you bring your redeemable gift voucher to Chill to present on arrival.
Please notify Chill in advance by email or text if you have lost your voucher.
Non presentation of voucher will necessitate a charge being made until the voucher is presented.
If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive.
All other cancellation charges are shown under ‘Cancellation’.
A refund cannot be made against a gift voucher.
However, we will be pleased to hold the balance of the value of the voucher for future use, if we have been notified in advance by text or email and within the time period of which the voucher is valid.
Gift cards cannot be returned or refunded, except in accordance with your legal rights.
Chill gift vouchers must be redeemed within 8 months from issue date.
Chill will not accept responsibility for lost, stolen or damaged gift vouchers.
Please treat gift cards as cash.
MECHANICAL / ELECTRICAL BREAKDOWNS
Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.
No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to Chill studio. If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our clients, their property and belongings unless it is solely due to negligence of the Company, its employees or agents.
CHILDREN & PETS
The Company regrets that we do not have the facilities for children under the age of 16. We cannot allow guests to bring pets either.
Clients are advised to consult with their family doctor about the need to limit or avoid our full range of treatments.
If you wish to upgrade a treatment we are happy to arrange this for you (subject to availability).
Upgrades are not available against our discount massage.
We hope you are delighted with your experience at Chill. If for any reason you are not completely satisfied, we will consider a partial refund. Application for refund should be made by email to our director, Chris Hoey within 14 days of your visit to Chill.
Chill Belfast LTD reserves the right to amend these terms and conditions from time to time if we consider it is reasonable and necessary in all the circumstances to do so. (e.g to change the scope of the gift card, service, notify of the services withdrawal or in the event of circumstances beyond Chill’s control.) Any such change and action to be taken as a result will be notified to customers in advance.
Chill massages and vouchers cannot be re-sold, and may only be used for promotional purposes with written permission from the director of Chill Belfast Ltd.